Diversity, Equity, and Inclusion in a COVID World

From lockdown to racial crises, COVID-19 forged a new world. Diversity, equity, and inclusion (DE&I) is no longer a choice or just about law. Consider the scope of DEI and carve out a strategy for your organization.

This overview and selection of tips is based on the ACC Webcast “Diversity, Inclusion and Employee Engagement Strategies Through the COVID-19 Pandemic and After” by Kimya Johnson, senior counsel & chair, Diversity & Inclusion Practice Group, Ogletree Deakins; Myron Lloyd, attorney, Global Information Technology-Cybersecurity, General Motors; and Michelle Wimes, chief diversity & professional development officer, Ogletree Deakins.

Key points:

• The COVID-19 pandemic will change the workplace: Employers have become more flexible, workspaces will likely look different, hiring practices will change, critical skills will be assessed differently.
• COVID-19 will force leaders envision the future of the organization, and develop a strategy and rally the team around that vision.
• Leaders must examine if there are measures in place to mitigate bias in decision-making processes for returning to work.
• Leaders have the opportunity to re-think physical space, benefits, and resources to accommodate underrepresented or impacted groups.
• Ensure that all precautions comply with relevant privacy laws.
• Focus on leaders and managers to drive values, which, in turn, drives behaviors, culture, and, ultimately, performance.
• Inclusive leaders excel in four key areas: awareness and clarity; courageous accountability; empowerment of others; and innovative collaboration.
• Appreciate that satisfied employees are not necessarily engaged employees. Engaged employees have high levels of energy and mental resilience, are dedicated, and have a positive disposition towards work.
• Embrace the tools of employee engagement by being transparent and inclusive, understanding your own world view and biases, and taking care of yourself.

Use this checklist for inclusive leadership in a crisis (the 8Cs):

• Clarity: Make simple direct statements about what you are prioritizing, investigating, and doing.
• Cohesion: Build cohesion among team members.
• Connection: Acknowledge fears and concerns, prioritize people over process, and create opportunities for connection.
• Communication: Take action to communicate the clarity you have, be intentional and proactive, invite contributions from every team member, and provide practical tips for teams.
• Courage: Exhibit courage even in the face of uncertainty.
• Confidence: Show optimism while not appearing to trivialize the gravity of the crisis.
• Creativity: Let this crisis bring out the best in you.
• Commitment: Ensure commitment to the value of diversity, equity, and inclusion.